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Press Release - Wayne County Circuit Court Requests Proposals for Friend of the Court Customer Service Call Center

Mar 29, 2021

For Immediate Release

 

Contact: Zenell B. Brown, Executive Court Administrator
Erin Lincoln, Deputy Court Administrator-Friend of the Court
  (313) 224-2239
 
Subject:   Penobscot Building Closed -Friend of the Court Services Affected

 

Detroit, MI – On March 25, 2021, the Wayne County Circuit Court issued a Request for Proposals (RFP) for its Friend of the Court (FOC) Customer Service Call Center (Call Center). The RFP seeks proposals from interested and qualified parties who wish to be considered as the provider for the staffing of the FOC’s Call Center. The Wayne County FOC is the largest Friend of the Court in the State of Michigan with over 275,000 active cases. The FOC assists the ten Circuit Judges and one Probate Judge who sit on the Family Division-Domestic Relations bench by investigating, reporting, and making recommendations to the Court on matters of custody, parenting time, and support of minor children.

The Call Center receives approximately 700 calls per day from parties, attorneys and employers regarding FOC cases. The Call Center staff assists callers by answering general information and case specific questions, assists with payment inquiries, helps the parties understand the domestic-relations process and finds needed forms, and encourages parties who are not paying child support to make payments.

The RFP can be found on the Court’s website at www.3rdcc.org. Any updates to the RFP will be posted there. Interested parties have until May 7, 2021 to submit questions regarding the RFP. The answers to those questions will be posted by May 21, 2021. The application deadline for any proposal submitted is June 25, 2021 at 4:00 p.m. EST. Applications must be received by that time for consideration.

For any inquiries regarding the RFP, please call (313) 224-6639 or email WayneFOCCallCenterRFP@3rdcc.org.

 

The Mission of Third Judicial Circuit Court is to provide accessible and equal justice with timely dispute resolution. The Third Judicial Circuit has jurisdiction over Civil, Criminal, and Family matters arising in the County of Wayne. The National Center for State Courts has cited the Third Circuit Court as one of the model urban courts in the United States for case flow management and the timely disposition of the Court’s docket. For more information, visit our website www.3rdcc.org, follow us at Twitter@3rdccorg, and like us on Facebook @3rdccorg.

 

 

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