b'SFA 1:Improve the Court User Experience Improving the court user experience at every touchpoint and for the entire court process is a high priority for the Third Judicial Circuit Court.It includes: (1) improving in-person and virtual access for all people; (2) treating all people with dignity and respect; (3) managing cases effectively and efficiently; (4) delivering timely services and resolving legal matters and disputes in a timely and fair manner; (5) providing the highest quality of customer service; and (6) improving programs and services for youth, families, and adults involved in the court system.According to the 2023 Strategic Planning Survey, improvements are needed in the following areas: 1.Accessibility.This includes: making it easier for court users to get information from the Court or Courtroom about their cases; making information and resources for court users easier to understand; and doing a better job helping court users who need assistance.2.Timely Resolution. This includes: resolving legal matters and disputes in a timely and fair manner;reducingbacklogs,delay,andwaittimes;improvingschedulingandcase management; and starting court events on time. 3.Virtual Court Proceedings.This includes: developing effective and consistent procedures/ practices for conducting hybrid court proceedings and for providing hybrid court services (e.g., FOC, self-help, mediation, etc.). 4.Fairness. This includes: improving all aspects of procedural fairness such as making sure court users understand what they need to do when they leave the courtroom, courthouse, or virtual hearing/meeting; ensuring judicial officers explain their rulings/ decisions to all parties; treating all court users with respect; and ensuring judicial officers are fair (and perceived as fair) in deciding cases/legal matters.5.Equity and Fair Treatment.This includes: ensuring all people are treated equitably, and eliminating practices that disadvantage people of color and marginalized groups.6.CourtProgramsandServicesandCommunity-BasedProgramsandServices.This includes: evaluating and improving court programs; using evidence-based practices and programs; and collaborating with community partners to provide court users with needed wrap-around services (e.g., housing, food, employment, education, etc.). 20232027 Strategic PlanThird Judicial Circuit Court 4'