b'Table 1: Observations/Patterns (from the Listening Tours) (Not in priority order) Positive Experiences/FeedbackNegative Experiences/Feedback 1.Zoom / virtual hearings were deemed effective1.E-filing was not available for all case types at in many instances by many participants; mostthe onset of the pandemic participants recommended they be continued.2.Filings were delayed2.Many attorneys liked Zoom / virtual hearings;3.Delay in scheduling hearings they were/ are more convenient 3.A majority of participants noted that they liked4.Cattle call dockets/calendaring resulted in the use of Zoom; however, many also notedlengthy wait times; wasted time, used up data, there are limitations to using Zoominefficient 4.Everyone appreciated that the Court put5.Not all appearances were/are appropriate safety firstand/or effective for Zoom / virtual hearings 5.The Court rose to the occasion - responded6.Access and communication were lacking: positively to the crisis/unknown-There was a lack of access to courtrooms and court staff -There was a lack of responses from the courtrooms (Judge/JA/Clerk) -There was a lack of communication with attorneys/parties in waiting room 7.Communication of Information: -Was not consistent -There was a sense that the Court was responding to the emergency; but partners/litigants needed more information about how to proceed with the changes.8.Backlogs were highhigh levels of frustration and concerns persist 9.Mediation - med mal cases not settling at Case Eval; other types of cases need more intervention 10. Lack of personal contact. Not seeing people at court and not having discussions with counsel, clients and others associated with cases. Inability to discuss systematic issues.11. Lack of staffing became more apparent 12. Concern about the lack of respect for other humans including decorum of courtroom and legal process due to lack of socialization 13. Issues in processing fee waivers at the Clerks Office 14. Difficulty obtaining records for court users; and maintaining a line of communication regarding pleadings and court hearings 20232027 Strategic PlanThird Judicial Circuit Court 14'