b'partners rated Timeliness the lowest; the rating on Timeliness was significantly lower than the ratings of court users and judges/staff. Accessibility was rated second lowest by external partners.Judges and staff rated the Fairness performance category the highest followed closely byVirtualProceedings/Services.Likeexternalpartners,judges/staffrated Accessibility and Timeliness the lowest. 3.Court Performance Categories: Accessibility, Timeliness, Fairness, Quality/Effectiveness, Virtual Proceedings/ServicesAccessibilityCourt users rated this performance category, and each of the 3 questions that make up this category, significantly higher than external partners and judges/staff.External partners and judges/staff rated the questions in this category quite low, at or slightly above the mid-point of the rating scale.Areas for improvement according to partners and judges / staff included:-The Court should make it easier for court users to get information from the Court or Courtroom about their case(s). -TheinformationandresourcesprovidedbytheCourtshouldbeeasierto understand; and -The Court needs to do a better job helping court users who need assistance (e.g., self-represented, language, disabled, etc.).TimelinessCourt users and external partners rated the Timeliness category the lowest (of the five).Judges/staffratedthiscategorysecond lowest(Accessibilitywasratedthe lowest by judges/staff).The highest rated question in this category by all three survey groups was Court employees provide information/ services in a timely manner.The lowest rated question in this category by all three survey groups was Wait times for scheduling and/or conducting hearings/trials, or for an appointment with the Court for other services, are reasonable.Other areas for improvement, according to external partners and judges/staff were:-Starting court events (e.g., hearings, trials, appointments) on time; when they are scheduled to begin; and -Resolving cases/legal matters, or handling other court business, in a reasonable amount of time.20232027 Strategic PlanThird Judicial Circuit Court 23'